Terms & Conditions
ch555 Online Casino

By accessing, browsing, or using any part of ch555.app — including the casino lobby, sportsbook, live dealer section, account dashboard, or any other feature — you confirm that you have read these Terms & Conditions in full, that you understand them, and that you unconditionally agree to be bound by them. If you do not agree with any provision of these terms, you must immediately cease using ch555.app and close your account.

These Terms & Conditions constitute the entire legal agreement between you (the player) and ch555 with respect to your use of the platform. They supersede all prior agreements, understandings, representations, or warranties — whether written or oral — relating to your use of ch555 services. Any waiver of a specific provision does not constitute a waiver of any other provision or of the same provision on any future occasion.

ch555 reserves the right to update, modify, or replace any part of these Terms & Conditions at any time. When changes are made, ch555 will notify registered players via account notification at least 7 days before the updated terms take effect. Continued use of ch555.app after the effective date of any amendment constitutes your acceptance of the revised terms. If you object to any change, your sole remedy is to stop using the platform and request account closure.

To register and maintain an active account on ch555.app, you must satisfy all of the following eligibility criteria at the time of registration and at all times during which your account remains active:

• Minimum age: You must be at least 18 years of age. ch555 does not permit players under the age of 18 to register, deposit, play, or withdraw under any circumstances.
• Legal capacity: You must be legally capable of entering into binding contracts under the laws of your jurisdiction.
• Single account: You may hold only one registered ch555 account at any given time. Operating multiple accounts — whether under the same identity, different identities, or shared devices — is strictly prohibited and constitutes grounds for immediate account termination and forfeiture of balances.
• Accurate information: All personal information provided during registration and throughout your account relationship with ch555 must be accurate, complete, and kept up to date.
• Not self-excluded: You must not be subject to a self-exclusion order on ch555 or any other gaming platform at the time of registration or re-registration.

ch555 operates as an offshore platform accessible internationally. It is your sole responsibility to determine whether accessing and using ch555.app is lawful in your jurisdiction. ch555 makes no representation that its services are legal in all locations. Players in jurisdictions where online gambling is prohibited use the platform entirely at their own risk and legal responsibility.

To access real-money games, sports betting markets, live casino tables, or to make deposits and withdrawals, you must register a ch555 account. Registration is free of charge. During registration, you will be required to provide the following information:

• Full legal name (matching your government-issued identification document)
• Date of birth
• Mobile phone number (a valid Bangladeshi number is required for SMS verification)
• Email address
• Preferred payment method (bKash, Nagad, Rocket, Upay, or bank transfer)
• A secure account password of your own choosing

ch555 reserves the right to request identity verification documents at any point during your account relationship. Verification documents may include a national identity card (NID), passport, or driver's licence for identity verification, and a bank statement, mobile wallet screenshot, or utility bill for address and payment method verification. Failure to provide requested documents within a reasonable timeframe may result in account suspension or closure.

You are solely responsible for maintaining the confidentiality of your ch555 username and password. ch555 will never ask for your password by email, chat, or telephone. Do not share your login credentials with any third party. Any activity conducted through your account is your responsibility. If you believe your account has been accessed without your authorisation, contact ch555 support immediately at the email address provided in the footer of this page.

ch555 accepts deposits and processes withdrawals exclusively in Bangladeshi Taka (BDT) via the payment methods listed below. All transactions are subject to the limits and processing times set out in the table below. ch555 reserves the right to modify payment method availability, minimum/maximum limits, and processing times at any time with appropriate notice to affected players.

All withdrawal requests are subject to identity verification. ch555 will only process withdrawals to the same payment method and account used for the most recent deposit, unless a formal payment method change request has been approved by the ch555 compliance team. This policy exists to prevent money laundering and protect players from fraud.

ch555 does not charge withdrawal fees on standard bKash, Nagad, and Rocket payouts. For bank transfer withdrawals, a processing fee of up to 1.5% may apply depending on the receiving bank. Players are responsible for any fees charged by their own bank or mobile wallet provider in connection with receiving funds.

Deposits that remain unplayed (i.e., deposited but not wagered at all) may be returned to the originating payment method at ch555's discretion, particularly where ch555 has reason to believe that the deposit was made to exploit a bonus or promotional offer without genuine gaming intent.

ch555 offers a range of bonuses and promotional incentives to both new and existing players. All bonuses are subject to the specific terms published at the time of the offer. The general bonus policy set out in this section applies to all ch555 promotions unless the specific promotion terms explicitly state otherwise.

• One bonus per player: ch555 bonuses are limited to one per player, per household, per IP address, per device, and per payment method. Attempting to claim the same bonus multiple times via different accounts constitutes bonus abuse and will result in account suspension.
• Wagering requirements: Unless explicitly stated otherwise in the specific promotion terms, all bonus funds carry a wagering requirement before withdrawal is permitted. The applicable wagering multiplier is stated clearly in the bonus offer. Wagering requirements must be completed within the stated validity period.
• Eligible games: Not all games contribute equally to wagering requirements. Slots typically contribute 100%. Live table games, sports betting, and crash games may contribute a lower percentage or may be excluded entirely from wagering. The eligible game list and contribution rates are published with each bonus offer.
• Bonus expiry: All bonuses have an expiry date. Any bonus funds and associated winnings that remain subject to an incomplete wagering requirement at the time of expiry will be forfeited automatically. No extensions will be granted.
• Maximum bet while bonus is active: While a bonus wagering requirement is in progress, the maximum single bet or wager amount is ৳2,000. Placing bets exceeding this limit while a bonus is active will result in the bonus and any associated winnings being voided.
• Withdrawal before wagering completion: If you request a withdrawal before completing the wagering requirement on an active bonus, the bonus funds and any winnings derived from bonus funds will be forfeited. Only the original real-money deposit amount (minus any losses incurred) will be returned.

ch555 reserves the right to modify, suspend, or discontinue any bonus or promotional offer at any time, and to disqualify any player from a promotion who is found to have violated these bonus terms or the general Terms & Conditions. Decisions regarding bonus eligibility and wagering compliance are made at ch555's sole discretion and are final.

All games available on ch555.app are provided by internationally certified third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and Habanero. ch555 does not develop or operate its own proprietary random number generators (RNG). The fairness, randomness, and integrity of all RNG game outcomes are the responsibility of the respective game providers, each of whom is independently audited by recognised testing laboratories.

ch555 does not interfere with game outcomes in any way. Return-to-player (RTP) percentages are set by the game provider and reflect the theoretical long-term payout rate under ideal statistical conditions. RTP figures are not a guarantee of individual session outcomes and should not be interpreted as such.

• Game rules: The specific rules for each game — including paylines, bonus feature triggers, jackpot mechanics, live dealer procedures, and sportsbook settlement rules — are governed by the rules published by the respective game provider. In cases of discrepancy between ch555's platform display and the game provider's rules, the game provider's rules take precedence.
• Malfunction policy: In the event of a game malfunction, technical error, connectivity failure, or any other system fault that interrupts game play, the affected round will be voided and the stake returned to the player's balance. ch555 is not liable for any loss of potential winnings resulting from a malfunction that interrupts game play.
• Disconnection during live games: If you are disconnected during a live dealer game or crash game, the game will continue according to its programmed rules. ch555 cannot suspend live game rounds pending player reconnection. It is your responsibility to ensure a stable internet connection before participating in real-money games.
• Sportsbook settlement: All sports betting markets are settled in accordance with ch555's sportsbook settlement rules, which are published separately. In the event of a disputed settlement, the decision of ch555's sportsbook team is final, subject to the formal dispute resolution procedure described in these Terms.

The following actions and behaviours are strictly prohibited on ch555.app. Any player found to have engaged in prohibited conduct will have their account suspended or permanently closed, balances forfeited (where applicable), and may be reported to relevant financial or law enforcement authorities.

• Multi-accounting: Registering, operating, or benefiting from more than one ch555 account, whether under the same or different identities.
• Bonus abuse: Systematically exploiting ch555 bonuses through coordinated play, matched betting intended to circumvent wagering requirements, or any other strategy designed to extract bonus value without genuine gaming intent.
• Collusion: Coordinating with other players in live dealer games, poker, or sports betting markets to gain an unfair advantage.
• Fraud and misrepresentation: Providing false identity information, using stolen payment methods, initiating fraudulent chargebacks, or misrepresenting your age, identity, or location.
• Money laundering: Using ch555 as a vehicle for laundering funds of illegal origin. ch555 reserves the right to freeze and report suspicious accounts and transactions to financial intelligence authorities.
• Automated play: Using bots, scripts, auto-clickers, or any other software to automate game play or gain an unfair advantage over other players or the platform.
• Exploitation of errors: Taking advantage of pricing errors, system glitches, miscalculated odds, or any other technical fault to generate profit. Winnings derived from exploiting a known error will be voided.
• Harassment: Engaging in abusive, threatening, or harassing conduct toward ch555 support agents, live dealer hosts, or other players via any communication channel on the platform.

ch555 employs automated fraud detection systems that continuously monitor account and transaction activity. Accounts flagged for suspicious activity may be restricted pending investigation without prior notice. ch555 will communicate the outcome of any investigation to the player concerned within a reasonable timeframe.

ch555 reserves the right to suspend, restrict, or permanently close any player account at any time, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions
• Failure to complete identity verification within a reasonable timeframe after being requested to do so
• Suspected or confirmed engagement in any form of prohibited conduct as defined in Section 7
• Suspected or confirmed underage gambling
• Account inactivity — accounts with no login activity for 12 consecutive months are subject to dormancy procedures; players will be notified by email before any dormancy fee is applied
• At the player's own request, including via a self-exclusion request submitted under the Responsible Gaming programme
• Regulatory, legal, or compliance requirements that necessitate account closure

Where an account is closed for reasons other than verified fraud or prohibited conduct, ch555 will return the verified real-money balance to the player via the most recently used payment method within 10 business days of closure. Bonus funds and winnings derived solely from bonus play that has not completed the applicable wagering requirement will not be returned.

Players wishing to close their own account voluntarily may do so by contacting ch555 support at the email address in the footer. Voluntary closure requests are processed within 48 hours. If you are requesting closure for responsible gaming reasons, please also consider activating the self-exclusion option to prevent re-registration during a period of concern.

ch555 provides its platform, games, and services on an "as available" basis. While ch555 makes every reasonable effort to maintain platform availability and service quality, ch555 does not warrant that the platform will be available uninterrupted, error-free, or free from technical faults at all times.

To the maximum extent permitted by applicable law, ch555's total aggregate liability to any player for any claim — whether in contract, tort (including negligence), statute, or otherwise — shall not exceed the total amount deposited by that player in the 30-day period immediately preceding the event giving rise to the claim.

ch555 shall not be liable for any of the following, even if ch555 has been advised of the possibility of such losses:

• Loss of profits, revenue, or winnings arising from platform downtime or technical malfunction
• Loss of data, whether arising from platform errors, account suspension, or any other cause
• Indirect, consequential, or punitive damages of any kind
• Losses arising from your reliance on information published on ch555.app that subsequently proves to be inaccurate
• Losses arising from third-party payment processing delays or failures beyond ch555's direct control
• Losses arising from your failure to secure your account credentials or your device

Nothing in this limitation of liability section excludes or limits ch555's liability for death, personal injury, or fraud caused by ch555's gross negligence or wilful misconduct, where such exclusion or limitation would be unlawful.

ch555 reserves the right to amend, update, or replace these Terms & Conditions at any time. The most current version of the Terms & Conditions will always be accessible at ch555.app/terms-conditions and will display the effective date of the current version at the top of the document.

When material changes are made to these terms — such as changes to bonus conditions, withdrawal policies, prohibited conduct definitions, or liability limitations — ch555 will notify all registered players via account notification and, where possible, by email, at least 7 days before the changes take effect.

Minor changes — such as corrections of typographical errors, clarification of existing policies, or updates to payment method details — may be made without advance notice. Such changes do not constitute a material amendment and do not require player consent beyond continued use of the platform.

If you disagree with any amendment to these Terms & Conditions, your sole remedy is to stop using ch555.app and submit a voluntary account closure request to ch555 support. Continued use of the platform after the effective date of any amendment constitutes your acceptance of the revised terms in full.

Questions about these Terms & Conditions, requests for clarification on any specific provision, or formal dispute submissions may be directed to the ch555 support team at the email address displayed in the footer of this page. ch555 commits to responding to all formal terms-related enquiries within 5 business days.